Privacy policy notice from HICLEAN OÜ Valid from 3. from 1 October 2023

1.General provisions

Thank you for your interest in our company, HICLEAN OÜ. We appreciate the importance of reliable protection of personal data. This privacy policy has been drafted in accordance with (
Cybersecurity law
), the Public Information Act (
Public Information Act
) and the Personal Data Protection Act (
Personal Data Protection Act
).

1.1. HICLEAN values your trust and is committed to ensuring your privacy. This Privacy Policy describes how we collect, use and protect your personal information.

1.2. The data processor is HICLEAN OÜ, whose legal address is Väike-Paala 2, 11415, Tallinn, Estonia. You can get in touch with us at +372589964482, hiclean.pro@gmail.com. hiclean.pro@gmail.com.

1.3. If you have any questions regarding the processing and protection of your personal data, you can contact our specialist by e-mail. dataprotectionhiclean@gmail.com Or by phone +372589964482.

1.4. In addition to this policy, the terms and conditions of processing and protection of personal data may be described in separate agreements with our customers. In the event of any inconsistency between the contract terms and this policy, the contract terms will prevail.

1.5. Our company regularly reviews and updates its privacy policy. The latest update and current version can be found on our official website http://hiclean.pro. http://hiclean.pro.

1.6. By using our website or services, you confirm that you accept the terms of this Privacy Policy. If you do not agree to the terms of our policy, please refrain from using our website and services.

 

2.Processing of personal data
2.1. HICLEAN OÜ reserves the right to process the user’s personal data in accordance with the legislation in force, based on the need to provide quality services and respond to the user’s requests.

2.2. HICLEAN OÜ processes the user’s personal data for the following purposes:
– Handling user requests.
– Improving interactive communication and relations with users.
– Responding to user feedback and questions.
– Making decisions on the basis of legitimate interest.
– Analysis of statistical data on the use of services.
– Improving and developing the services offered.
– Automatic tracking of user behaviour using Google Analytics and similar tools.
– Definitions of technical information:
IP address, browser type, operating system and links to our site.

2.3. HICLEAN OÜ will take all necessary measures (including administrative, technical and physical) to protect users’ personal data. Access to data modification and processing is granted only to authorised persons.

2.4. When you use our services, we record basic user information such as your name, surname, email address and telephone number to ensure quality communication.

2.5. Our website does not share the information collected with third parties except as required by law or as necessary for law enforcement purposes.

2.6. For the purposes of maintaining effective communication with our website, personal data will be retained for 1 (one) calendar year from the time of their submission. If the user does not submit a written request for the deletion of personal data, the retention period may be extended for another 1 (one) calendar year.

 

3.Collection of personal data
3.1. In the course of providing the Services, we, HICLEAN OÜ, may request and process the following personal data:
– Basic data: surname, first name, date of birth, age, e-mail address and mobile phone number.
– Information about services: this may include information about services ordered and/or paid for through our website or other platforms.
– Video surveillance data: to ensure quality control, safety and compliance with standards, we can use surveillance cameras during the cleaning process.
– Additional data: this may include additional information or comments provided by you and data from third parties in the context of partnerships or research.

 

4. Data protection
4.1. We pay great attention to the confidentiality of your data and implement the necessary organisational and technical measures to protect information from unauthorised third parties. These measures include preventing the destruction, alteration, blocking, copying, distribution and other harmful effects to your data.

4.2. Despite our best efforts, we cannot guarantee the absolute security of data transmission over the Internet. We ask you to understand your personal responsibility and to take additional safeguards to protect your personal data.

4.3. Access to personal data collected from our website is limited and is only granted to employees who need access in order to carry out their official duties. Our employees who have access to this information must strictly comply with the procedures and rules relating to the confidentiality of user data.

4.4. We will always follow our own policy on the security of electronic content and the transmission of information.

 

5. Changes Privacy Policy
5.1. Our company, HICLEAN OÜ, may revise this Privacy Policy from time to time to make changes in the way we collect and use personal information or to comply with new legal requirements.
Please note that this Privacy Policy may be changed without prior notice to users.

5.2. We encourage users to check this page from time to time for updates and changes to our privacy policy. If material changes are made to this Privacy Policy, such changes will be notified on our website. Changes will take effect from the moment they are published on the site.

5.3. Some changes to the collection and use of personal data may require your explicit consent. In this case, we will contact you for your consent before using your data.

5.4. This Privacy Policy incorporates elements of the General Data Protection Regulation (GDPR) and our personal data processing activities in the European Economic Area (EEA) are in compliance with GDPR rules.

 

6.Conditions for storage of personal data
6.1. HICLEAN OÜ will retain your personal data only for the period necessary to fulfil our obligations and to comply with applicable laws and regulations.

6.2. Your personal data will be stored and processed according to security and confidentiality standards.

6.3. Anonymous data may be used for research or statistical purposes and such data may be used without time limit.

6.4. Your personal data will remain strictly confidential and will not be disclosed to third parties, except where you voluntarily make information about yourself available to the public.

 

7. Data retention period and procedure
7.1. We will retain your personal data only for the period required by this Privacy Policy.

7.2. After this period, we will delete or anonymise your data in accordance with applicable legal requirements and security standards.
We will keep your data secure and confidential and will not unnecessarily prolong the data retention period. Our data retention and destruction procedures are designed to ensure that your personal data is as secure as possible.

 

8. Transfer of personal data to third parties
8.1. We will strictly comply with the Privacy Policy and will not disclose your personal data to third parties, unless this is necessary in accordance with the legislation in force in the Republic of Estonia or in order to comply with any mutual agreement with you.

8.2.Your personal data may be disclosed to third parties only if this is an integral part of the provision of services to you, the performance of obligations to you and in cases provided for by the legislation of the Republic of Estonia.

8.3. We will ensure that the transfer of your data to third parties is in accordance with applicable law and our high standards of confidentiality. We do not allow third parties to use your personal information for their own purposes without your explicit consent or without compelling legal need.

 

9.Links to third party websites
9.1 Our website may contain links to third party web resources. Please note that our privacy policy does not apply to these third party sites. We are not responsible for the content and privacy practices of these resources. We encourage users to review the privacy policy of each specific online resource they access through links on our website.

 

10. Waiver of liability
10.1. This Privacy Policy is for informational purposes only and does not constitute an offer, contract or legal advice. The information provided here is intended to help you understand the principles of data collection, use and protection.

10.2. All the materials on our site are for information purposes only and do not invite any action or investment.

10.3. We will make every effort to ensure the accuracy and relevance of the information provided, but we will not be liable for any loss or damage arising from the use of this information.

10.4. The “Disclaimer” section may be updated and amended without prior notice.

10.5. Personal data provided and processed in accordance with this policy cannot be deleted in cases where it is necessary to comply with contractual or legal obligations, including accounting requirements and Estonian legislation.

 

11. Changes to a user’s personal data
11.1. Your consent to the processing of your personal data expressed when you use our services is valid for as long as you use our services. If you wish to modify or withdraw your consent, you can do so by informing us via the following contact details:
E-mail: dataprotectionhiclean@gmail.com

11.2. If you have any questions about what personal information has been collected about you and how it has been used, please contact us at the email address provided and we will be happy to provide you with the relevant information.

11.3. We also ask you to notify us of changes to your personal information, such as contact details, so that we can ensure the relevance and accuracy of the information we hold about you. Your cooperation in this matter will help us provide our services in the best possible way.

 

12.Feedback and contact details
If you have any questions or queries about our privacy policy, please contact us using the contact details below:

– The company’s website is http://hiclean.pro.

– Contact number: +37258964482;

– E-mail:
dataprotectionhiclean@gmail.com
.